Stonegate Firm shows up near the top of almost any search for timeshare exit help these days. Part of that is ad spend. Part of it is the pitch: a timeshare cancellation company built around an in-house, co-branded law firm, Stonegate Law, positioned as the one operator in this space that doesn’t hand legal work off to a third party.
That pitch deserves a closer look, especially with a federal lawsuit now sitting on the public record. Below is what the Better Business Bureau, Trustpilot, court filings, and owner discussions on Reddit actually show about Stonegate Firm’s cost, process, legal structure, and track record. The goal here isn’t to tell you what to decide. It’s to hand you the same information we’d want if a company was about to hold several thousand dollars of our money for the better part of a year.
Our Rating
| Category | Score (out of 5) |
|---|---|
| Cost Transparency | 2.5 |
| Legal Structure & Credentials | 3.0 (pending litigation) |
| Customer Communication | 3.0 |
| Track Record / Legitimacy | 3.0 |
| Overall Editorial Score | 3.0 |
This is an editorial score based on publicly available BBB, Trustpilot, court, and Reddit data at the time of writing, not a company submitted rating.
Who Is Stonegate Firm?
Stonegate Firm is a timeshare cancellation company that pairs its case work with an affiliated legal entity, Stonegate Law, rather than contracting outside attorneys on a case by case basis the way many competitors do. The company frames every file as attorney supported instead of sales led, and that legal branding is the centerpiece of its marketing.
The business lists a registered address in Sheridan, Wyoming, with regional operations in Tulsa, Oklahoma and Canton, Ohio. It became a Better Business Bureau accredited business in March 2024 and currently holds an A+ rating there.
The underlying service is the same one most firms in this industry sell: owners who feel they were misled or pressured into a timeshare purchase pay Stonegate Firm to pursue a release from the contract, using a combination of negotiation, formal correspondence, and the weight of its affiliated law firm. Where Stonegate positions itself differently from names like Wesley Financial Group or Timeshare Compliance is that legal services framing.
Whether it actually delivers better outcomes for owners is the real question, and it’s more complicated than the company’s own site suggests. Stonegate Firm reviews across BBB, Trustpilot, and Reddit tell a mixed story, and a federal lawsuit filed in late 2025 raises pointed questions about how that legal branding was built. Both are covered in detail below.
Stonegate Firm, By the Numbers
Here’s the fast version before the specifics.
| Company Snapshot | Details |
|---|---|
| Full Name | The Stonegate Firm, LLC (affiliated with Stonegate Law, LLC) |
| Registered Address | Sheridan, Wyoming (regional offices: Tulsa, OK and Canton, OH) |
| BBB Status | Accredited (since March 2024) |
| BBB Rating | A+ |
| Trustpilot Rating | 4.6 / 5 (approx. 18 reviews) |
| Fee Range | $4,000 – $8,000 typical; some cases $10,000 – $13,000 |
| Advertised Timeline | 3 – 6 months |
| Typical Real-World Timeline | 9 – 18 months |
| Escrow Offered | No |
| Guarantee | Internal satisfaction/refund guarantee (not escrow-backed) |
| Active Litigation | Capital Resorts Group LLC v. The Stonegate Firm LLC (D.S.C., filed Oct. 2025) |
| Service Area | United States |
The Stonegate Firm Process, Step by Step
The process follows a familiar shape for this industry, with the legal branding folded into each stage.
Step 1: The Intake Call
You describe your timeshare, the resort or developer, how the purchase happened, and whatever documentation you have. The intake team is screening for the same thing most exit companies look for: evidence of misrepresentation, high pressure sales tactics, or terms the resort didn’t fully disclose at the point of sale, since that evidence is usually what it takes to cancel a timeshare contract successfully.
Step 2: Case Review and Engagement
If the company accepts your case, you receive a written agreement outlining the fee, the general approach, and what Stonegate Law’s involvement will look like. This is the point to slow down and read the refund language carefully, not the point to sign because the call went well.
Step 3: Negotiation and Legal Correspondence
A case manager handles communication with your resort or developer, and the Stonegate Law name appears on formal letters sent during this phase. According to the pending lawsuit discussed later in this review, some of that correspondence has been characterized as boilerplate rather than case specific legal work, an allegation Stonegate has not addressed in detail publicly as of this writing.
Step 4: Resolution
The case closes when you receive written confirmation that the resort has released you from the contract, or when Stonegate determines its guarantee applies and issues a refund. Reviewers describe both outcomes happening, sometimes on a longer timeline than the intake call suggested.
How Much Does Stonegate Firm Cost?
Like most companies in this industry, Stonegate Firm cost figures aren’t posted anywhere on its site. You get a number after a consultation, and that number can move more than a flat fee structure would suggest it should.
Based on aggregated BBB filings, Trustpilot reviews, and Reddit threads, most owners report quotes in the $4,000 to $8,000 range, roughly in line with typical timeshare exit cost ranges across the industry, with a smaller group paying $10,000 to $13,000 for more complex cases involving mortgaged contracts or multiple developers. Several reviewers describe the same specific pattern: an initial quote around $8,000, followed by a same call “discount” down to roughly $4,500. A price that can drop by nearly half in one phone call wasn’t a firm price to begin with, and it’s worth asking about directly before you sign anything.
| Fee Range | Typical Scenario |
|---|---|
| $4,000 – $6,000 | Smaller developer contracts, paid off in full |
| $6,000 – $8,000 | Mortgaged or mid-size developer contracts |
| $10,000 – $13,000 | Multiple ownerships or complex, high value contracts |
- No escrow. Payment goes to Stonegate directly rather than a third-party account released on case milestones.
- Payment plans are available for some clients, which spreads the Stonegate Firm cost out but doesn’t necessarily lower the total.
You’ll likely keep paying your existing maintenance fees or mortgage during the process, so budget for both obligations running at once.
Is Stonegate Firm Legit?
Yes, Stonegate Firm is a real, operating business with BBB accreditation, a physical presence across three states, and a documented history of client cases. Legitimate and risk free aren’t the same thing, though, and the honest answer sits somewhere between the company’s marketing and its harshest critics online.
What Supports Legitimacy
- Active BBB accreditation since March 2024, with an A+ rating
- A registered business entity with a verifiable address
- Written service agreements rather than verbal promises
- Confirmed successful cancellations show up in reviews across multiple platforms
- An affiliated law firm structure that, on paper, adds a layer other exit companies don’t have
What Raises Questions
- No escrow option, meaning payment isn’t protected by a neutral third party
- A federal lawsuit alleging the legal branding was built on misleading claims, including AI generated attorney imagery
- Reported use of non-attorney staff directing legal sounding correspondence, according to the lawsuit’s allegations
- Real-world timelines that regularly run two to three times longer than what’s advertised
- A relatively small, recent review footprint on Trustpilot for a company operating at this scale
The short version: Stonegate Firm isn’t a fly by night operation with a fake address and no staff. It’s a functioning company with real complaints, a real lawsuit, and a legal services pitch that’s currently being tested in federal court. Treat “legit” here as “operating and accountable,” not as “guaranteed to work out well for you.”
What Stonegate Law Actually Is
Stonegate’s central differentiator is Stonegate Law, an affiliated legal entity the company says handles the attorney side of each case rather than outsourcing it. In its own public statements, Stonegate has described itself as the only timeshare cancellation firm with a co-branded law firm, arguing that structure lets it take on cases other companies can’t handle.
That’s a meaningful claim if it holds up, since most exit companies genuinely do route legal work to outside counsel inconsistently. But the pending federal lawsuit challenges the substance behind it directly. According to the complaint, marketing around Stonegate Law relied on AI generated photos of attorneys, and the operation was allegedly directed day to day by individuals without law licenses, with a single New Jersey licensed attorney’s name attached to lend credibility. None of that has been proven in court; it’s the plaintiff’s version of events, and Stonegate has not issued a detailed public rebuttal as of this writing.
For an owner evaluating any Stonegate Law timeshare case, the practical move is simple: ask for the name, state, and bar number of the specific attorney who will handle your file, then verify it independently through that state’s bar association lookup tool before you pay anything. A real license takes thirty seconds to confirm.
Stonegate Firm Reviews From BBB, Trustpilot, and Reddit
Across BBB, Trustpilot, and Reddit, Stonegate Firm reviews split into two fairly distinct groups, and the split tracks pretty closely with how complex each owner’s case was.
| Platform | Rating | Volume | Common Themes |
|---|---|---|---|
| BBB | A+ (accreditation rating) | Complaint count cited in the dozens across three years depending on the reporting window | Refund timing disputes, case pace, communication gaps |
| Trustpilot | 4.6 / 5 | ~18 reviews | Mostly positive; small sample size for company’s stated scale |
| Reddit (r/TimeshareOwners) | Mixed, skews skeptical | Ongoing threads | Legitimacy questions, fee pressure tactics, case manager turnover |
Owners who report good experiences tend to describe attentive case managers, often naming specific staff members, and cases that, while slow, ended with a confirmed cancellation. A handful of reviews specifically credit Stonegate with helping them avoid a foreclosure they were headed toward.
The recurring complaints follow a familiar shape for this industry: quoted timelines that stretch from months into a year or more, multiple case manager changes on a single file, and difficulty getting a straight answer on when the refund guarantee actually applies. Reddit threads go further, with several users describing the sales process as high pressure and questioning whether some five star reviews are genuine, given how thin the review volume is relative to the company’s advertised case count.
Where Stonegate Firm Delivers, and Where It Doesn’t
| Pros | Cons |
|---|---|
| BBB accredited with an A+ rating | No escrow protection for client funds |
| Written service agreements with defined terms | Fees can run $4,000 to $13,000+ |
| Affiliated law firm structure, at least on paper | Advertised 3-6 month timeline often stretches to 9-18 months |
| Payment plan options for some clients | Active federal lawsuit over legal branding claims |
| Positive reviews cite responsive, named case managers | Small Trustpilot review sample relative to company size |
| Physical offices across three states | Multiple case manager changes reported on longer cases |
What the Capital Resorts Group Lawsuit Claims
In October 2025, Capital Resorts Group LLC, doing business as Capital Vacations, filed a federal lawsuit against The Stonegate Firm LLC, Stonegate Law LLC, and several named individuals in the U.S. District Court for the District of South Carolina, case number 9:25-cv-13124. The case remains active. Everything below describes allegations in a civil complaint, not findings a court has made, and Stonegate has not published a detailed public response as of this writing.
The complaint brings several claims: false advertising under the Lanham Act, trademark infringement, civil conspiracy, tortious interference with Capital Vacations’ contracts and business relationships, and a violation of South Carolina’s Unfair Trade Practices Act. According to the filing, marketing materials used AI generated photos of attorneys who don’t actually work for the firm, and two individuals without law licenses allegedly directed much of the day to day operation while a single New Jersey licensed attorney’s name was attached to the business to lend it legal standing.
The complaint also alleges that correspondence sent to resorts under the Stonegate Law name consisted of boilerplate template letters rather than case specific legal work, and that the company’s tactics led some Capital Vacations customers to stop making payments on their timeshare contracts, the basis for the tortious interference claim.
None of this settles the question of whether Stonegate Firm is a scam in the way that word usually gets used, meaning an operation that takes payment and delivers nothing. The BBB record and customer reviews show real client cases and real cancellations alongside the legal dispute. What the lawsuit does establish is that a competitor with direct visibility into the industry believed the legal branding was substantial enough, and different enough from the truth, to bring federal claims over it. That’s worth knowing before you decide how much weight to put on the co-branded law firm pitch.
Stonegate Firm vs. Other Timeshare Exit Companies
| Option | Cost | Escrow | Legal Structure | Best For |
|---|---|---|---|---|
| Stonegate Firm | $4K-$13K+ | No | In-house co-branded law firm (disputed in litigation) | Owners wanting a legal services framing, comfortable with the pending lawsuit |
| Wesley Financial Group | $5K-$14K+ | No | Consumer rights group; outside legal referrals | Longer track record, larger review volume |
| Attorney Led Exit (Independent) | $3K-$12K | Sometimes | Direct attorney client relationship | Owners who want privileged communication and a verifiable bar license |
| Direct Resort Contact (Deed Back) | $0 | N/A | None | Paid off contracts with a developer deed back program |
The most useful comparison isn’t really Stonegate versus one other company, it’s Stonegate versus calling your resort’s owner services department first. Deed back and voluntary surrender programs exist at many major developers and cost nothing. If your resort doesn’t offer one and your case involves genuine misrepresentation at the point of sale, that’s when a paid option, Stonegate or otherwise, starts to make sense. Before choosing Stonegate specifically over an attorney led exit, get the actual name and license number of the attorney assigned to your file. That single step addresses most of what the pending lawsuit raises.
Red Flags to Watch For and How to Protect Yourself
Whether you’re evaluating Stonegate Firm or any other timeshare cancellation company, a few protective habits apply across the board.
Verify the attorney
Ask for the specific attorney’s name and bar number for your file, then check it directly through that state’s bar association website rather than taking the company’s word for it.
Get the refund trigger in writing
“Money-back guarantee” means nothing without a clear definition of what counts as a failed case. Get that definition in the contract, not the sales pitch.
Don’t stop payments on instinct
If a representative tells you to stop paying maintenance fees or your mortgage before any documentation review has happened, that’s a pattern regulators and industry watchdogs associate with timeshare exit scams generally, not something specific to any one company.
Watch your credit during a long case
Some owners going through an extended exit process choose to freeze credit with the three major bureaus as a precaution, since a case running a year or more means more parties handling personal and financial paperwork over time. A freeze won’t affect your timeshare account directly, but it adds a layer of protection while your information is in motion.
Cross check reviews across platforms
A company with a strong Trustpilot score and a thin BBB complaint file isn’t automatically clean, and a company with more complaints isn’t automatically running a fraud. Read the actual text of the reviews, not just the star count, and look for specifics: dates, resort names, dollar amounts.
Questions to Ask Before You Sign With Stonegate Firm
- What is the name, state, and bar number of the attorney who will handle my specific file?
- What exactly triggers the money back guarantee, in writing?
- Will you ever advise me to stop paying my maintenance fees or mortgage, and what are the credit consequences if you do?
- What is the realistic timeline for a case like mine, not the advertised range?
- How many case managers might touch my file over the life of the case?
- Is there any flexibility in the fee, and if the quote drops significantly on this call, why wasn’t that the original price?
- Can you show me an example of a similar case you’ve already closed, with the names blacked out?
- How does the pending Capital Resorts Group lawsuit affect current client cases, if at all?
Our Verdict
Stonegate Firm is a real, BBB accredited company with documented cancellations and a legal services pitch that sets it apart from most competitors, at least on paper. It’s also a company with no escrow protection, fees that can run into five figures, timelines that commonly double the advertised range, and a federal lawsuit specifically challenging the legitimacy of its core marketing claim.
None of that makes Stonegate Firm a scam outright. It does mean the burden of verification sits with you, more than the company’s own materials would suggest. Before signing, confirm the attorney’s license independently, get the refund terms in writing, and compare at least one other option from our list of legitimate timeshare exit companies, ideally one with escrow, before committing several thousand dollars.
The Bottom Line
Stonegate Firm reviews right now describe a company that’s neither the industry’s worst offender nor the safe, obvious choice its marketing implies. The legal branding is the whole pitch, and it’s also the exact thing being tested in federal court. Do your own verification before you pay, and you’ll be ahead of most of the owners whose complaints show up in the record above.
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Frequently Asked Questions
Is Stonegate Firm legit?
Yes. Stonegate Firm is a real, BBB accredited business with a physical presence in multiple states and documented client cases. That said, it doesn’t offer escrow protection, and a federal lawsuit is currently challenging claims behind its co-branded law firm marketing. Legitimate doesn’t mean risk free here, so independent verification before you pay still matters.
How much does Stonegate Firm cost?
Most Stonegate Firm cost figures reported by clients fall between $4,000 and $8,000, with some complex or multi-contract cases reaching $10,000 to $13,000. The company doesn’t publish pricing, and several reviewers describe an initial quote being discounted significantly on the same call, so treat any first number as a starting point, not a fixed price.
What is Stonegate Law, and how does it relate to Stonegate Firm?
Stonegate Law is the affiliated legal entity Stonegate Firm markets as its in-house legal team, used to distinguish itself from exit companies that outsource attorney work. A pending federal lawsuit alleges that the marketing around Stonegate Law timeshare cases relied on fabricated attorney imagery and non-attorney staff directing the work, claims that haven’t been proven in court and that Stonegate has not publicly detailed a response to.
Is there a lawsuit against Stonegate Firm?
Yes. Capital Resorts Group LLC sued The Stonegate Firm LLC and several related parties in federal court in South Carolina back in October 2025, arguing the company’s legal branding crossed into false advertising and trademark infringement. Nothing has been decided yet. These are still just allegations in an active case.
Does Stonegate Firm offer escrow protection?
No. Payment goes straight to Stonegate rather than into a neutral third-party account that only releases funds at set milestones. That’s a real gap compared with exit companies that do offer escrow.
How long does the Stonegate Firm process typically take?
The company advertises 3 to 6 months, but reviewer accounts more commonly describe 9 to 18 months, with some cases extending past a year, particularly for mortgaged or multi-developer contracts.
What are the alternatives to Stonegate Firm?
Start by calling your resort’s owner services department directly to ask about a deed back or voluntary surrender program, which typically costs nothing. If your case involves documented misrepresentation, an independent attorney led exit or a competitor offering escrow protection are both worth comparing across other timeshare cancellation companies before you commit to any single provider.
Are the attorneys at Stonegate Law real?
Stonegate has attorneys associated with its legal entity, but a pending lawsuit alleges the marketing overstated that involvement, including claims about AI generated attorney photography. The safest step for any prospective client is to request the specific attorney’s name and bar number and verify it directly through that state’s bar association before paying anything.
Sources & Methodology
This review draws on the Better Business Bureau profile and complaint record for The Stonegate Firm, Trustpilot reviews, publicly available federal court filings related to Capital Resorts Group LLC v. The Stonegate Firm LLC (Case No. 9:25-cv-13124, D.S.C.), owner discussions in r/TimeshareOwners on Reddit, and company statements published through its own press materials. Fee and timeline figures reflect aggregated, self reported client experiences rather than official pricing, since Stonegate Firm does not publish rates publicly.
mytimeshareexitreviews.com is an independent consumer research platform. We do not accept payment from timeshare exit companies for coverage or rankings.
